How long does Vestiaire Collective take to ship?

Your item is received, checked and shipped We receive the item within 2 — 7 days of the seller shipping it via courier. Our Quality Control team then checks your item and ships it within 2 -4 days of receiving it.

Are there fakes on Vestiaire?

Counterfeiting has infiltrated many channels in the luxury sector, including on re-sale platforms. The wide availability of fake goods has forced brands to tackle issues of transparency, with luxury pre-owned retailer Vestiaire Collective this year publishing its first Trust Report 2022.

How long does it take for Vestiaire Collective to authenticate?

Listings are checked by our team and published within 36 hours. You'll be notified via email and in the app when your listing is approved and published. Congratulations! You've made a sale.

How does Vestiaire Collective direct shipping work?

Direct Shipping means the buyer receives their item directly from you, the seller, rather than having their items physically checked by Vestiaire Collective. Where available, Direct Shipping is offered to buyers as an alternative delivery method to Authentication when placing an order.

Where is Vestiaire Collective based?

Paris

Vestiaire was founded in 2009 and is headquartered in Paris with offices in Tourcoing, London, Berlin, New York, Hong Kong, Singapore, Lisbon, Seoul.

How trustworthy is Vestiaire?

Overview. Vestiaire Collective has a consumer rating of 2.63 stars from 1,098 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Vestiaire Collective most frequently mention customer service, quality control and good condition problems.

Is Vestiaire direct shipping safe?

Vestiaire Collective remains your reliable intermediary for all purchases, providing protection from counterfeit goods and those that don't match up to their descriptions, as well as assisting with carrier issues such as loss or damage to items.

What happens if a seller doesn t ship on Vestiaire Collective?

Vestiaire Collective will fully reimburse you for your purchase if: Your item is not shipped by the seller ⏰ within 7 days.

What courier does Vestiaire use?

DHL

Shipping with DHL – Help Centre.

How reliable is Vestiaire Collective?

Vestiaire Collective has a consumer rating of 2.63 stars from 1,098 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Vestiaire Collective most frequently mention customer service, quality control and good condition problems.

Is Vestiaire Collective in China?

While the company currently ships to China and Hong Kong, its in the process of onboarding Chinese sellers, and opening a logistics hub in the region, both of which the company plans to complete by early 2018.

Is everything authentic on Vestiaire Collective?

We're committed to creating an authentic community on Vestiaire Collective. If a seller's item is found to have compromised that commitment, their Seller Status will be negatively impacted and any Seller Badge they hold could be withdrawn.

Can you negotiate on Vestiaire?

If the seller has made an offer and you want to keep haggling, you can make your own counter offer! Click the item concerned, then go to View the Negotiating Area to make a new offer. You can also access the Negotiation Area directly from the item's page.

Can you cancel order if seller hasn’t shipped?

If the seller hasn't shipped the item within the timeframe they promised when you bought it, you can cancel the order. If you never got your order and the charge appears on your credit card statement, you can dispute it as a billing error. File a dispute online or by phone with your credit card company.

What is a trusted seller on Vestiaire?

The Trusted Seller badge is the assurance for you that in the last six months: The seller has had 2 successful sales. At least 80% of their items matched their descriptions. 100% of their items have been genuine. At least 80% of their items were shipped within 5 days.

Can I keep a package that was delivered to me by mistake?

You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). Sellers aren't permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise.

What happens if your order never arrives?

If there's a delay shipping your order, the seller has to tell you and give you the choice of either agreeing to the delay or canceling your order for a full refund. If the seller doesn't ship your order, it has to give you a full refund — not just a gift card or store credit.

Who owns Vestiaire?

Fanny Moizant is co-founder and president of Vestiaire Collective, a European resale platform for authenticated pre-owned luxury fashion. Born in Marseillan in the south of France, Moizant studied marketing at Reims Business School before working as a fashion marketing executive at John Galliano.

What can I do if someone takes my package?

Whether you think your neighbor stole your parcel or someone else, you can frequently get a refund or a replacement from the sender or delivery company.

Contact the Sender. …
Report It to FedEx, UPS or USPS. …
Report the package theft to Amazon. …
File a Police Report for the Stolen Package. …
Talk to Your Credit Card Company.

Is it illegal to receive someone else’s package?

Is it a federal crime to open someone else's mail? The short answer is “yes.” Opening or destroying mail that is addressed to someone else is a crime called “Obstruction of Correspondence.” It is a serious felony that could lead to prison time.

Can I legally keep a package I didn’t order?

Is this legal? Under state and federal law, recipients of unordered merchandise may keep the goods and are under no obligation to pay for or return them. The recipient may treat the merchandise as an unconditional gift—and may use or dispose of the merchandise as he or she sees fit.

Is it illegal to keep a package wrongly delivered to you?

You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). Sellers aren't permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise.

Who pays for stolen packages?

If it appears that your package has been stolen, contact the seller or retailer that sold you the item. Retailers have different policies and processes for handling stolen items, but you're usually entitled to a refund or a replacement.

Can I keep items delivered by mistake?

Under state and federal law, recipients of unordered merchandise may keep the goods and are under no obligation to pay for or return them. The recipient may treat the merchandise as an unconditional gift—and may use or dispose of the merchandise as he or she sees fit. The recipient also may refuse to accept delivery.

Is it legal to keep a package accidentally delivered to you?

You have the legal right to keep it as a free gift, according to the Federal Trade Commission (FTC). Sellers aren't permitted to ask for payment for unordered items, either, and the FTC says consumers are under no obligation to even tell the seller about the wrongly delivered merchandise.