Can Vestiaire be trusted?

Overview. Vestiaire Collective has a consumer rating of 2.63 stars from 1,098 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Vestiaire Collective most frequently mention customer service, quality control and good condition problems.

What is a trusted seller on Vestiaire?

The Trusted Seller badge is the assurance for you that in the last six months: The seller has had 2 successful sales. At least 80% of their items matched their descriptions. 100% of their items have been genuine. At least 80% of their items were shipped within 5 days.

Does Vestiaire have buyer protection?

Vestiaire Collective will fully reimburse you for your purchase if: Your item is not shipped by the seller ⏰ within 7 days. Your item is lost or damaged by the courier. The item doesn't match its description or is not genuine (just remember, you need to report any issues ⏰ within 72 hours of receiving your order).

How long does Vestiaire take to ship?

We receive the item within 2 — 7 days of the seller shipping it via courier. Our Quality Control team then checks your item and ships it within 2 -4 days of receiving it.

Where is Vestiaire located?

Paris

Vestiaire was founded in 2009 and is headquartered in Paris with offices in Tourcoing, London, Berlin, New York, Hong Kong, Singapore, Lisbon, Seoul.

Are there fakes on Vestiaire?

Counterfeiting has infiltrated many channels in the luxury sector, including on re-sale platforms. The wide availability of fake goods has forced brands to tackle issues of transparency, with luxury pre-owned retailer Vestiaire Collective this year publishing its first Trust Report 2022.

Is everything real on Vestiaire?

Our curation team vets and pre-authenticated every item before it goes live on the platform. We also offer security with the option to have items sent to our authentication hubs.

Are Vestiaire items authentic?

Vestiaire Collective has a trained team of 30 authentication experts that provide trusted verification for every item. The first step is to shop on a trusted platform so you know you have reliable teams in place to ensure your items are verified.

How long does Vestiaire take to authenticate?

Once we receive your item, our expert teams will check, approve, package and ship the item to your buyer within 2 working days. If your item is approved, payment will be made the next working day after it has been shipped to your buyer.

Who owns Vestiaire?

Fanny Moizant is co-founder and president of Vestiaire Collective, a European resale platform for authenticated pre-owned luxury fashion. Born in Marseillan in the south of France, Moizant studied marketing at Reims Business School before working as a fashion marketing executive at John Galliano.

Is Vestiaire direct shipping safe?

Vestiaire Collective remains your reliable intermediary for all purchases, providing protection from counterfeit goods and those that don't match up to their descriptions, as well as assisting with carrier issues such as loss or damage to items.

What happens if you sell fake on Vestiaire?

What will happen to the item? If our teams find that there is any doubt with regards to authenticity, the returned item will be removed from Vestiaire Collective.

How does Vestiaire check authenticity?

How does Vestiaire Collective ensure the authenticity of the pieces listed on the site? VB: The trained authenticators use image analysis to vet and pre-authenticate every item before it goes live on the platform. Upon sale, and when they physically authenticate, the team has a strong methodology for authentication.

Is everything on Vestiaire authenticated?

Any item can be authenticated, but those over €1,000 are done so by default. The buyer has the option to select physical inspection at one of Vestiaire Collective's four authentication centres — in the US, Hong Kong, France or the recently added UK branch.

Is everything authentic on Vestiaire Collective?

We're committed to creating an authentic community on Vestiaire Collective. If a seller's item is found to have compromised that commitment, their Seller Status will be negatively impacted and any Seller Badge they hold could be withdrawn.

Is Vestiaire Collective in China?

While the company currently ships to China and Hong Kong, its in the process of onboarding Chinese sellers, and opening a logistics hub in the region, both of which the company plans to complete by early 2018.